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Shipping
Generally shipped within 3 working days after order confirmation. Valid only for non-customized catalog products.
Attention: all goods containing python components destined for countries outside the EU require CITES documents. An operator will contact you after purchase to complete the procedures and charge the relevant fees.


Return Policy
Return available within 14 days of delivery.
You can return a product purchased on kepitalia.com within 14 days of delivery by sending an email to customerservice@kepitalia.com with the subject "Return for refund".
The product must be returned intact, with the original packaging, labels, and invoice.
It is not possible to return customized products made via the KEP Configurator, with name tags or customized accessories.